Terms of Service

Effective date: 2026-05-11

1. Acceptance of Terms

These Terms of Service (the "Terms") are a legally binding agreement between you (the "Customer" or "you") and THREATHUNTER TECHNOLOGIES PTE. LTD (incorporated in the Republic of Singapore, registered office at 176 Orchard Road #05-05, The Centrepoint, Singapore 238843, hereinafter "Threat Hunter" or "we") concerning the services provided by Threat Hunter through www.threathunter.com.

You accept these Terms by (a) creating an account, (b) using the services in any manner, or (c) signing an express order form. If you do not agree to these Terms, do not create an account or use the services.

If you accept these Terms on behalf of a company or other legal entity, you represent that you are duly authorised to bind that entity, which then becomes the "Customer" and bears all the Customer obligations under these Terms.

2. Definitions

Term	Meaning
Services	The threat intelligence subscription services, APIs, applications, and related resources provided by Threat Hunter through www.threathunter.com and associated domains
Customer Data	Data that the Customer submits, uploads, or inputs while using the Services — including account registration information, query content, and any custom material
Intelligence Data	The threat intelligence content collected, processed, and made available by Threat Hunter through its own and third-party channels — including events, clusters, IOCs, risk scores, and reports
Output Data	Conversation responses, reports, visualisations, and other artefacts generated by the Customer in the course of using the Services
Authorised User	An individual authorised by the Customer to use the Services (typically a Customer employee)
Subscription Plan	The paid tier selected by the Customer (including free trials, monthly or annual subscriptions, and associated quotas)
Personal Data	Information about an identifiable natural person, as defined under the GDPR or PDPA

3. Account and Registration

3.1 Eligibility

The Services are for business / corporate customers only (B2B). When you register, you must use a business email address (we do not accept public webmail domains such as gmail / outlook / yahoo / qq / 163). If you register as an individual, you represent that you are at least 18 years old and are using the Services for lawful business purposes.

3.2 Accuracy of Account Information

You must provide accurate, complete, and current information at registration and must keep it up to date. We may require verification of your identity or organisation (for example, by OTP, domain ownership, or company-credentials review).

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials (password, OTP email inbox) and for all activity under your account. If you suspect unauthorised access, please notify security@threathunter.com immediately.

3.4 Consent Record

The consent choices you make at registration (these Terms, the Privacy Policy, the Acceptable Use Policy, marketing-subscription preference) — together with the corresponding version numbers, timestamp, and IP address — are recorded as evidence of your acceptance of these Terms.

4. Description of the Services

4.1 Service Content

Threat Hunter provides a B2B SaaS based on threat intelligence data, with core capabilities including:

Conversational intelligence queries (Workspace);
Automated Deep Report generation;
Followed events and update notifications;
Industry / brand-level threat-trend monitoring; and
Dashboards and APIs (subject to your Subscription Plan).

4.2 Service Levels

Subscription Plans, quotas (daily / monthly query counts, concurrency limits, Deep Report counts, etc.) are described at /pricing and in your order confirmation.

4.3 Service Changes

We may modify, add, or discontinue features as reasonably necessary. We will give 30 days' advance notice (in-product or by email) for material changes that affect a core benefit of your existing subscription. We are not obliged to maintain backward compatibility for deprecated features.

5. Customer Responsibilities and Representations (key clauses)

This Section sets out the key allocations of compliance responsibility between you and us. Please read it carefully.

5.1 Lawful Basis Representation

For every query you submit involving an identifiable individual (including without limitation a threat actor, fraud suspect, party related to an event, or other third party), you represent and warrant that you have a lawful purpose and a legitimate basis for doing so, including without limitation:

(a) Investigating fraud, cyberattacks, or brand abuse targeting your company or your customers;
(b) Fulfilling a legal or regulatory obligation (KYC / AML / fraud-monitoring);
(c) Protecting the legitimate interests of your company or your customers; or
(d) Any other lawful intelligence-gathering activity available to you under applicable law.

You may not submit queries for any of the following purposes (see the Acceptable Use Policy):

(i) Personal revenge, harassment, or stalking;
(ii) Unauthorised surveillance of an individual or political dissident;
(iii) Anti-competitive intelligence gathering on individuals with whom you have no lawful business relationship; or
(iv) Any purpose unlawful in your jurisdiction.

5.2 Customer as Data Controller (GDPR / PDPA)

With respect to queries you submit that involve third-party personal data, you are the Data Controller of that data, and Threat Hunter acts as a Data Processor on your documented instructions. That relationship is governed by the Data Processing Agreement (DPA) — which you will sign alongside your subscription contract (or which will otherwise apply by way of our standard DPA).

5.3 Authorised User Management

You are responsible for the conduct of all Authorised Users under your account, and you must ensure they:

Do not share account credentials with anyone else;
Use the Services in accordance with these Terms and the AUP; and
Have their access revoked promptly upon leaving your organisation.

5.4 User Content

You are solely responsible for the content you submit (queries, uploads). You warrant that:

You hold all rights or authorisations required to submit the content;
The content does not infringe any third party's intellectual-property rights, privacy rights, or other rights; and
The content does not violate any applicable law.

6. Acceptable Use

You and your Authorised Users must comply with the Acceptable Use Policy (AUP). Violations may result in suspension or termination of the Services and may lead to legal action.

7. Data Ownership and Licences

7.1 Customer Data

Customer Data is owned by you. You grant Threat Hunter a non-exclusive, non-transferable (except to sub-processors), worldwide licence to process, store, display, and back up Customer Data to the extent necessary to deliver the Services.

7.2 Intelligence Data

Intelligence Data, and all associated intellectual-property rights, are owned by Threat Hunter or its licensors. We grant you a non-exclusive, non-transferable, non-sublicensable, limited licence to use Intelligence Data for your own lawful business purposes pursuant to these Terms.

You may not:

Resell, sublicense, or transfer Intelligence Data to any third party;
Publicly release large volumes of Intelligence Data (beyond occasional reference);
Use Intelligence Data to train any AI model (your own or any third party's); or
Reverse engineer, decompile, or attempt to reconstruct our intelligence collection or processing systems.

7.3 Output Data

For the portion of Output Data attributable to Customer Data, ownership rests with you. For the portion attributable to Intelligence Data, use is governed by §7.2. For AI-generated responses, you may use them for reasonable business purposes within the §7.2 restrictions, but Threat Hunter makes no representation as to the accuracy of any model output (see §12).

7.4 Feedback

If you submit feedback, suggestions, or feature requests, we may use them without restriction and without compensation to improve the Services; doing so does not transfer to you any rights beyond those expressly granted here.

8. AI / LLM Use

8.1 The Services Use AI Processing

The Services use a large language model (LLM) to process your queries. LLM output may include errors, outdated information, or "hallucinations" — you should not rely on LLM output as a single source of truth, and you should independently verify any output relevant to critical decisions.

8.2 Our Commitments

We commit that:

We do not use your conversation content to train, fine-tune, or evaluate any AI model — neither ours nor any third-party LLM;
The LLM is provided by a third-party commercial API under a zero-data-retention configuration; and
Changes to our sub-processors (including the LLM provider) will be notified at least 30 days in advance.

8.3 Your Obligations

You must not use the AI output generated by the Services to:

Train or fine-tune any AI model;
Redistribute outside your organisation; or
Drive automated decision-making without reasonable human review.

9. Fees, Subscriptions, and Billing

9.1 Subscription and Billing

The Subscription Plan you select and the corresponding fees are those displayed at the point of purchase and confirmed in your order. Unless your order states otherwise:

Monthly subscriptions are billed monthly and auto-renew;
Annual subscriptions are billed annually and auto-renew; and
Payments are processed by a third-party payment processor — we do not directly handle your card details.

9.2 Quota Overage

Use beyond your subscription quota may trigger feature limits or additional fees, as stated in your order.

9.3 Refunds

Except where required by law or expressly stated in your order, all fees are non-refundable. If the Service is materially unavailable for 30 consecutive days or more, please contact support@threathunter.com to discuss remediation.

9.4 Price Changes

We may revise subscription prices. Fees already paid for the current term are not affected; for renewal at a new price, we will give you 60 days' notice and you may choose not to renew.

9.5 Taxes

Subscription fees are exclusive of taxes. You are responsible for all applicable taxes (including VAT / GST / sales tax / withholding tax) unless we expressly state that fees are tax-inclusive.

10. Confidentiality

10.1 Confidentiality Obligation

Each party will keep confidential the other party's confidential information obtained in the course of performance of these Terms, will use it solely for the purposes of these Terms, and will protect it with measures no less stringent than those used to protect its own confidential information. This obligation survives for three (3) years after termination of these Terms.

10.2 Exceptions

Information is not confidential if (a) it is or becomes public other than through the recipient's breach; (b) the recipient lawfully held it before receipt; (c) the recipient developed it independently without reliance on the discloser's information; (d) the recipient lawfully obtained it from a third party with no confidentiality obligation; or (e) disclosure is compelled by law or government authority (and the recipient gives notice to the discloser, where legally permitted).

11. Privacy

Our processing of your personal data is governed by the Privacy Policy, which is incorporated into these Terms.

12. Disclaimers

Nature of Intelligence Data. Threat intelligence is collected from public, semi-public, and deep / dark-web sources, and the content may be inaccurate, outdated, deceptive, or incomplete. We use reasonable efforts to deliver accurate intelligence but we make no warranty as to:

The accuracy, completeness, or timeliness of Intelligence Data;
The uninterrupted or error-free operation of the Services;
The Services meeting all your specific business needs; or
The specific consequences of any threat activity discovered through the Services.

The Services are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Implied warranties that applicable law does not allow to be disclaimed are not excluded.

13. Limitation of Liability

13.1 Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages (including without limitation lost profits, lost revenue, lost data, lost goodwill, or business interruption) arising out of or relating to these Terms or the Services, whether based on contract, tort (including negligence), strict liability, or any other legal theory, and whether or not either party has been advised of the possibility of such damages.

13.2 Aggregate Liability Cap

Threat Hunter's aggregate liability under these Terms shall not exceed the greater of:

(a) The total fees paid by you to Threat Hunter during the 12 months preceding the event giving rise to the claim; or
(b) Where that period is less than 12 months, the pro-rated annual equivalent.

13.3 Exceptions

The limitations in §§ 13.1 and 13.2 do not apply to (a) damages caused by either party's wilful misconduct or fraud; (b) obligations under §14 (Indemnification); or (c) any liability that applicable law expressly prohibits from being limited.

14. Indemnification

14.1 Customer Indemnification of Threat Hunter

You agree to indemnify, defend, and hold Threat Hunter harmless from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of:

(a) Your breach of these Terms (in particular §5 — Customer Responsibilities and Representations);
(b) Your breach of the Acceptable Use Policy;
(c) Your misuse of the Services, including any data-subject claim arising from queries submitted without a lawful basis;
(d) Your breach of any applicable law (including without limitation data protection, export controls, and anti-bribery laws); and
(e) Your infringement of any third party's rights.

14.2 Threat Hunter Indemnification of Customer

We agree to indemnify you against claims that the Services themselves infringe a third party's intellectual-property rights (excluding portions attributable to Customer misuse or Customer Data).

The limitations in §13 apply to indemnification obligations under this §14.

14.3 Procedure

The indemnified party shall (a) promptly notify the indemnifying party in writing; (b) allow the indemnifying party to control the defence and settlement; and (c) reasonably cooperate. Failure to give prompt notice that materially prejudices the other party will reduce the indemnification obligation accordingly.

15. Export Controls and Sanctions

15.1 Export Compliance

The Services and Intelligence Data may be subject to export controls and economic sanctions, including without limitation:

The U.S. Export Administration Regulations (EAR) and U.S. Treasury OFAC sanctions;
The UK Sanctions and Anti-Money Laundering Act 2018 (SAMLA) and related sanctions;
Sanctions implemented by the EU Directorate-General for Financial Stability (DG-FISMA); and
The Singapore Strategic Goods (Control) Act 2002 (SGCA).

15.2 Your Representations

You represent and warrant that:

You and your end users are not located in any country or region embargoed by OFAC / UK SAMLA / EU sanctions / Singapore sanctions (including but not limited to Cuba, Iran, North Korea, Syria, the Crimea / Donetsk / Luhansk regions);
You and your end users are not on any restricted-person list maintained by the foregoing authorities (SDN List, Consolidated List, etc.);
You will not disclose the Services or Intelligence Data, or re-export or transfer them, to any restricted person; and
You will not use the Services for weapons of mass destruction, nuclear activities, missile technology, or any other prohibited end-use.

If you become aware of any breach of this Section, you must stop using the Services and notify us immediately.

15.3 Our Rights

If you breach this Section, we may terminate these Terms immediately, and you shall indemnify us for any resulting government fines or damages.

16. Term and Termination

16.1 Term

These Terms become effective on your acceptance and remain in effect until terminated in accordance with this Section.

16.2 Customer Termination

You may terminate your subscription at any time through your account settings or by emailing support@threathunter.com. Termination is effective at the end of the then-current billing period; fees already paid for the period are not refundable.

16.3 Termination by Threat Hunter

We may terminate, with reasonable notice or immediately as appropriate, if:

You materially breach these Terms and fail to cure within 14 days of written notice;
You breach the AUP (with or without opportunity to cure);
You breach §15 (Export Controls and Sanctions) — immediate termination;
You become insolvent, are wound up, or cease business; or
Required by law or government authority.

16.4 Effects of Termination

Upon termination:

Your access to the Services ends immediately;
You must cease all use of Intelligence Data;
We will process or delete your personal data in accordance with the Data Processing Agreement; and
Sections 7 (Data Ownership), 10 (Confidentiality), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Export Controls), 17 (Changes), 18 (Governing Law), and any other section that by its nature should survive, continue in effect.

17. Changes to the Services and These Terms

17.1 Service Changes

We may modify, add, or discontinue features as reasonably necessary. We will give 30 days' advance notice for material changes.

17.2 Changes to These Terms

We may revise these Terms. We will notify you of changes:

By an in-product banner displayed for at least 30 days;
By email to all active customers (for material changes); and
By requiring you to re-confirm on your next login (for material changes only).

If you do not accept the revised Terms, you may terminate. Continued use of the Services after the revisions take effect constitutes acceptance.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the Republic of Singapore, without regard to its conflict-of-laws principles.

18.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms or the Services will first be addressed through good-faith negotiation between the parties. If negotiation fails, the dispute will be submitted to arbitration before the Singapore International Arbitration Centre (SIAC) in accordance with its then-current arbitration rules:

Number of arbitrators: 1;
Seat of arbitration: Singapore;
Language of arbitration: English; and
The arbitral award will be final and binding on both parties.

18.3 Exception — Injunctive Relief

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual-property rights or confidential information, without thereby waiving the arbitration clause above.

18.4 Mandatory Local Law

Where mandatory consumer-protection law in your jurisdiction applies (notwithstanding the B2B nature of these Terms), the mandatory provisions of that law prevail.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Data Processing Agreement, and any applicable order confirmation, constitute the entire agreement between the parties regarding the Services and supersede all prior oral or written agreements.

19.2 Severability

If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to be enforceable; the remaining provisions are unaffected.

19.3 Waiver

No failure or delay in exercising a right constitutes a waiver of that or any other right.

19.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, reorganisation, or sale of all or substantially all of our assets, with prompt notice to you.

19.5 Force Majeure

Neither party is liable for delays or failures to perform due to events beyond its reasonable control (including without limitation acts of God, war, terrorism, pandemic, government action, cyberattacks, or internet outages).

19.6 Notices

Legal notices to you are deemed delivered upon receipt at your registered email. Legal notices to us must be sent to legal@threathunter.com and the postal address in §20.

19.7 Relationship

These Terms do not create a partnership, joint venture, employment, or agency relationship between the parties.

20. Contact Information

Purpose	Contact
Legal matters	legal@threathunter.com
Privacy matters	privacy@threathunter.com
Security incidents	security@threathunter.com
General support	support@threathunter.com
Postal address	THREATHUNTER TECHNOLOGIES PTE. LTD, 176 Orchard Road #05-05, The Centrepoint, Singapore 238843

Last updated: 2026-05-11 · Version: 2026-05-11